- With increasing incidences of complaints from customers on call drops and inflated bills, Telecom Secretary Rakesh Garg, yesterday urged telecom operators to address customer grievances and improve network quality.
- He added that public is under impression that frequent call drops are deliberate attempts of operators to gain by charging for multiple calls by customers.
- The telecom secretary also asked the telcos to improve transparency in billing. There have been frequent complaints of charging on disconnected services, according to the statement.
- He urged the service providers to take all possible steps to improve the quality and also to deal with customers’ complaints promptly.
Telecom Secretary urges telecom service providers to improve network quality
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