- PMO announced the launching of a new public grievance cell, PRAGATI or Pro-Active Governance And Timely Implementation, which is a unique integrative and interactive platform.
- The PRAGATI platform uniquely bundles three latest technologies: Digital data management, video-conferencing and geo-spatial technology.
- This new portal will replace the portal PMO CPGRAMS which was launched during the tenure of Ex PM Mr. Manmohan Singh.
- The new portal is designed to register the complaints in a much more specific fashion than the PMO CPGRAMS portal.
- The stress is on corruption, which comes with nine subcategories including telecom, railways, department of financial services, ministry of power, petroleum, heavy industries, urban development, road transport and rural development.
- Other areas like police, harassment etc. also are designed with sub categories for public to lodge a more specific complaint.
- For example, according to the report, the theme police would have separate sub-categories for corruption, atrocities and inaction of police along with regular policing issues like murder and rape.
- Icing on the cake is the declaration of a ‘PRAGATI day’, which will be the third Wednesday of every month.
- The PMO will upload flagged issues a week ahead of the day and the Union secretaries and chief secretaries will have to offer their comments and updates about the issues by the Monday prior to it.
- PM will discuss the issues with concerned secretaries of the relevant departments on the PRAGATI day. PM’s directions on every issue will remain in the system for further follow up and review till the issue is closed.
- With this, the Prime Minister will able to discuss the issues with the concerned Central and State officials with full information and latest visuals of the ground level situation, apart from being an innovative project in e-governance and good governance.