- Nearly 110 public services, will now be delivered online to citizens within a stipulated time frame.
- And, if a government servant fails to deliver public services on time, he will face a penalty.
- The Mumbai state government passed CM Devendra Fadnavis’s pet project—the Right to Services Act.
- The Right to Services Act is expected to benefit the Make-In-Maharashtra campaign wherein investors and businessmen will need 35 different state permissions within minimum periods.
- The Act also provides for a unique application number to the citizen seeking services to monitor the status of his application real time.
- A citizen can approach the first appellate authority to complain against an officer for delay in services.
- If the first appellate officer doesn’t satisfy the complainant, he can approach the second appellate authority and finally the state commissioner.